Refund Policy – Marketing Sparkle Directory Listing Site for Online Jobs
Effective Date: 13-6-2023
Thank you for using Marketing Sparkle, a directory listing site for online jobs. We strive to provide a seamless experience for both job seekers and employers. This Refund Policy outlines the terms and conditions governing refunds for our services. By using our website and services, you agree to comply with this policy.
- Membership Subscriptions:
1.1. Monthly and Annual Subscriptions: We offer both monthly and annual subscription plans for job seekers and employers. These plans grant access to various features and benefits as outlined on our website.
1.2. Refunds for Membership Subscriptions:
a) Monthly Subscriptions: We do not provide refunds for monthly subscription fees once they have been charged. However, you can cancel your subscription at any time, and it will not renew for the subsequent billing cycle.
b) Annual Subscriptions: We do not provide refunds for annual subscription. fees once they have been charged. However, you can cancel your subscription at any time, and it will not renew for the subsequent billing cycle.
- Job Listings and Promotions:
2.1. Job Listing Fees: Employers can post job listings and avail additional promotional features to enhance visibility and reach a wider audience.
2.2. Refunds for Job Listings and Promotions:
a) Standard Job Listings: We do not offer refunds for standard job listings once they have been published on our platform. It is the responsibility of the employer to ensure the accuracy and suitability of the job listing before making the purchase.
b) Promotional Features: If an employer has purchased any additional promotional features and encounters technical issues preventing the proper display or delivery of those features, we will work with the employer to resolve the issue. If the issue cannot be resolved within a reasonable time frame, we may provide a partial refund, determined on a case-by-case basis.
- Support Services:
3.1. Refunds for Support Services: We may provide support services to address any technical or account-related issues. If, after receiving support, you are still unsatisfied with the service provided, you may request a refund. Refund eligibility will be determined on a case-by-case basis, taking into consideration the nature of the issue and efforts made to resolve it.
- Processing of Refunds:
4.1. All refund requests must be made in writing via email to our customer support team. Please provide relevant details, such as your username, email address, date of purchase, and a brief explanation of the reason for the refund request.
4.2. We will review refund requests within a reasonable time frame and notify you of the decision via email.
4.3. Approved refunds will be processed within  business days using the same payment method used for the original purchase.
5.1. We reserve the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
5.2. It is your responsibility to review this refund policy periodically to stay informed of any updates.
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at firstname.lastname@example.org. We are here to help you.
Please note that this refund policy is a legally binding agreement between you and Marketing Sparkle. By using our services, you acknowledge that you have read, understood, and agreed to all the terms and conditions outlined in this policy.